All rates include Taxes and Tips, and the currency are in: MXN
To reserve any room it should cover the total stay through a credit card. Full payment for extras during the stay will be required at the time of departure.
The reservation fee will appear on your statement as Conekta BTC in local currency (MXN).
If costs are expressed in USD the charge will appear on your statement in USD at the exchange rate on the date of the transaction; provided directly by Conekta in which BTC has no interference.
After completing the reservation process you will receive a confirmation in your email address, which will serve as proof upon arrival at the Hotel.
Room assignments will be made according to the availability of the hotel, not to be confirmed occupations and number of beds.
Changes in Reservations
To make changes to your Hotel booking, will have to request it in a written form (signed and dated), these will not be considered definitive until you have received a written confirmation from us.
The changes are subject to hotel availability and cancellation policies expressed in this document.
Changes to cause a reduction in the number of nights will be considered cancellations.
Cancellations must be requested in writing to email and will not be considered until you have received a written confirmation from us.
Reservations cancelled prior 90 calendar days, will not be charged.
Reservations cancelled between 89 and 60 calendar days prior the event will have a cancellation fee equivalent to 1 night’s stay at the hotel. The refund will be made directly to the card with which the initial reservation was made.
Reservations cancelled between 59 and 30 calendar days prior the event will have a cancellation fee equivalent to 2 night’s stay at the hotel.
Reservations cancelled between 29 calendar days and arrival will have a cancellation fee equivalent to whole stay at the hotel. No refunds will be made.
Not arrive at the reserved date is considered as NO SHOW and causes the whole stay charge. No refunds will be made.
No refunds will be made for early departures.
The hotel will not consider changes or cancellations requested directly.
Check In: 15:00 hrs.
Check Out: 12:00 hrs
Rates include which is specified in the publication. Cost of extra person not included.